Investigative Case Management
Cyntrix ICM is case and time management for investigative units, built by a working detective. Detectives log time as they work. Supervisors see the whole caseload and every filing deadline. Command staff get the numbers behind staffing, grant, and budget decisions.
Private betaPilot agencies get the first year free
Screens and examples are from a demo agency. Every case, person, and vehicle in them is invented.
Why it exists
That works until someone asks a question it cannot answer: which cases are closest to their limitation date, why a case sat for a month, or how many hours the unit spent on burglaries last year. ICM answers those from the record instead of from recall.
Limitation dates live in a spreadsheet column or in someone's head, and a missed one cannot be undone.
The workload is real but undocumented, so a request for another investigator rests on anecdote.
A shared spreadsheet is only as current as the last person who remembered to update it.
How a unit actually works
What it looks like when ICM is running. Every example here is invented.
Team and agency
Team notes are for everyone on the unit. The case log is between the investigator and their supervisors. Supervisors can oversee more than one unit, and a supervisor can hand a caseload to someone else with its history intact.
Notifications
A team note on your case, your reminder coming due, a limitation deadline getting close, a tow yard match. Mute any kind, set quiet hours, and turn on desktop notices while ICM is open.
Tow yard holds
Load the tow yard's daily holds report and ICM reads every row, matches each vehicle to its case by service number, and offers the match to the case's investigator. Nothing is added until they say so. Automatic pickup from the tow yard's email each morning is built, ready for agencies whose mail setup allows it.
The case
Deadlines are computed per charge from the offense date, with the warrant number on the charge it belongs to. The nearest one rides on the case, the case list, and the At Large board.
Reminders
Pick a time in one tap, see a clock on the case row, then snooze or finish it when it comes up. Reminders are yours alone.
Agency-wide
The Active at Large board lists every open warrant in the agency with its days remaining. Another unit's row names the unit and the investigator without opening their file, and the list can be shared by print, email, or CSV.
Analytics
Time is one measure. The analytics answer what supervisors and command staff actually get asked: is the backlog growing, what is clearing and how it cleared, what is about to expire, and whether the unit has the people for its caseload. Every figure comes from the same records and is compared with the period before.
Invented numbers, laid out as the app shows them.
For supervisors
For command staff and administrators
The product
The real screens, from the demo agency.
The point is not to watch anybody work. It is to answer the questions a unit usually cannot answer with evidence: where the hours actually go, what a caseload costs to carry, and what the unit could take on with another investigator.
The unit view shows a supervisor what needs attention. The department view rolls every unit up for command staff. Both come from the same records, so the totals agree, and every chart on the unit view opens the cases it counted.
Charges, complainants, suspects, involved persons, vehicles, notes, and reminders live on the case instead of in five different places. Every change is recorded along with the value it replaced.
Each charge carries its own limitation period, and the case shows the soonest. ICM shows which statutory provision decided each result, so a deadline can be checked rather than just trusted. It is advisory, and every deadline says to verify it with your prosecutor.
For the whole unit
Your cases, their deadlines, and your time, in one place instead of three.
The whole unit's caseload, who carries what, and what has gone quiet.
Department-wide numbers that hold up in front of a budget committee.
The roster, units, records rules, and audit review in one console.
Security and accountability
ICM holds investigative working material, so security was designed in from the start rather than added on later.
Working toward full CJIS compliance
Full compliance with the FBI CJIS Security Policy is the goal we are working toward now. ICM is moving to AWS in the United States, into a production account built around the policy's technical requirements, and pilot agencies' cases go there. It is not CJIS authorized yet: the CJIS Security Addendum, background checks, and your state CSA's review come next, and a move to AWS GovCloud (US) follows when an agency needs it.
Where it is going
What production is being built to. Pilot agencies' cases go here.
US East (Ohio) ยท moving now
Where it is headed
Built with the units that use it. What is live is live; what is planned is labelled that way, with no dates promised.
In ICM today
Texas
Offense catalog and statute of limitations rules, live.
Everything on this page
Cases, time, deadlines, notes, reminders, tow holds, analytics, and the audit log.
Underway
The move to AWS
The production account, its guardrails, threat detection, and the domain are in place; the app moves before the first pilot case.
15 more states
Catalogs and limitation rules built, each released once it passes legal review.
Passkey sign-in
Built and switched off until it is ready to turn on.
Planned
Full CJIS compliance
The CJIS Security Addendum, background checks and training, a System Security Plan, and your state CSA's review. Our current focus.
AWS GovCloud (US)
The same system, moved to AWS's US-persons-only region when an agency needs it.
RMS integration
Bring a case's basics across from your records system instead of typing them twice.
Other agency systems
Connections to the other systems a unit works in, such as CAD, chosen with pilot agencies.
More tow yard formats
Holds reports from more impound systems, as agencies bring them.
All 50 states
The rest of the country, state by state, each through the same legal review.
Planned items are not in ICM today. Pilot agencies have a real say in what gets built, and in what order.
Straight answers
The questions an agency asks before it puts a caseload anywhere.
No. The official record stays in your RMS. ICM is where an investigative unit manages its caseload, its time, and its filing deadlines. It does not connect to RMS, CAD, or NCIC today, and it does not store evidence, attachments, or photos. RMS integration is on the roadmap, so a case's basics can come across instead of being typed twice.
Not yet, and we do not claim it is. Full CJIS compliance is what we are working toward now. ICM is moving to AWS in the United States, into a production account built around the CJIS Security Policy's technical requirements, and pilot agencies' cases go there. What remains is the paperwork and review that make it official: a CJIS Security Addendum with your agency, fingerprint-based background checks and security awareness training for everyone with access, a written System Security Plan, and your state CSA's review. A move to AWS GovCloud (US) follows when an agency needs it. We will walk your IT and security staff through exactly where it stands.
Pilot agencies' cases are kept on AWS, in data centers in the United States (US East, Ohio), in a production account that holds nothing but ICM. ICM is moving there now, ahead of the first pilot. The database has no route to the internet, and everything is encrypted at rest with ICM's own keys and in transit with TLS 1.2 or higher. One thing does go out: a vehicle's VIN is decoded by NHTSA's public vPIC service, and nothing else about the case goes with it.
Texas is live today. Offense catalogs and statute of limitations rules are also built for 15 more states: Alaska, Arkansas, California, Florida, Illinois, Iowa, Kansas, Kentucky, Missouri, Montana, Nebraska, Nevada, New York, North Dakota, and Utah. Each goes live once its limitation rules pass legal review, and more states are on the way.
Yes. ICM imports cases from a CSV in its own template, so an existing spreadsheet usually needs its columns mapped to that template first. Charges import by offense code.
ICM is a web app that runs in any current browser, including on phones and tablets. There is no native app and no offline mode, and notifications and reminders appear while ICM is open.
Nothing for the first year. Pilot agencies also have a direct line to the person who builds ICM, and a real say in what gets built next.
Pilot program
Cyntrix ICM is in private beta and is not taking on new agencies right now. When the next pilot group opens, the agencies on this list are the first we contact.
Agency, unit size, and what you use today. Nothing about any case.
Agencies on the list are the first we contact for the next pilot group.
Pilot agencies pay nothing for the first year and help shape what comes next.
Enough to size a pilot and to know it is a real agency asking. Nothing here is a commitment on either side.